FREE SHIPPING within Malaysia with purchase MYR99 above &
FREE SHIPPING to Singapore with purchase MYR400 above

Shipping Information

All the success transaction will be processed within 24 hours. 

Malaysia Shipping :

Most goods will be sent by using POSLAJU , CITYLINK EXPRESS OR GDEX EXPRESS  with signature of receipt. Poslaju & Citylink Express will deliver the goods to your doorstep within 3 working days as usual.

However, on the rare occasion the item is not in stock, we will inform you via email as soon as possible with an estimated delivery date.

Hairproductgallery.com will not be responsible for any damage or loss during delivery. Should you have any questions regarding shipping or returns, please don't hesitate to contact us.

We reserve the right to choose the method of shipping, especially for large orders.

Free Shipping within Malaysia with purchase MYR 99.00 and above.

Shipping Handling Rate & Delivery Lead Time :

Location 1st 500g Add. 250g Duration
Klang Valley MYR 7.00 MYR 1.50 1-2 days
West Malaysia MYR 7.00 MYR 1.50 1-3 days
East Malaysia: Sarawak MYR 10.00 MYR 2.00 1-3 days
East Malaysia: Sabah MYR 11.00 MYR 2.50 1-3 days

International Shipping :

All International Orders are shipped via Registered Air Mail International.  Shipping charges will depend on the size and weight of the package being shipped. All International Orders MUST be shipped to the credit card billing address.  It usually takes 6 to 16 Weeks from the shipment date for packages to arrive in your country.

Once your package arrives in your country, it has to clear your Customs Department. Once it clears your Customs Department, it is then sent to your local postal service for delivery to you. This process could take an additional 5-30 days. Although the vast majority of shipments are delivered to our customers within 10 days of our shipment date, we ask you to be patient and allow up to 45 days for delivery.

You will be responsible for any customs, duty, or other expense associated with your order. If you refuse to take delivery of your order for any reason, the shipping charge or any other expense related to the return of your order is not refundable. We are not responsible for customer mistakes in providing us with shipping addresses. If you have any questions regarding these shipping options, please contact us at support@hairproductgallery.com or customer care +6012-2948633 Ms YUKI  .

Please note that we are not responsible for mistakes in the shipping address at time of order. Please double check to make sure the shipping address that you enter is correct. This cannot be corrected once the order is shipped.

Free Shipping To Singapore with purchase SGD 160.00 / MYR 400.00 and above. ( Only applicable for PRODUCTS )


* International Rate Tracking 

http://www.pos.com.my/postal-services/quick-access/?calculate-postage

* International Shipment Lead Time  

http://www.pos.com.my/postal-services/international-mail/?

*  Pos Laju Shipment Tracking

http://poslaju.com.my/track-trace/


Authorised Shipping Agents :

Local Shipping Agents

Poslaju 

http://poslaju.com.my/track-trace/


* Citylink

http://www.citylinkexpress.com/MY/Tracking.aspx


* Gdex

http://www.gdexpress.com/malaysia/e-tracking


* International Shipping Agents

http://poslaju.com.my/track-trace/


SHOPPING GUIDE :



Just a few simple steps, you can have your favourite items on your hand.

Option 1: Order By Online

Step 1 :
Sign in to “My Account” - If you had not registered with us, you can complete it in 1 minute by click the “Register” button.

Click the “Add to Cart” on the product you wish to purchase.

You may continue to add items to your shopping cart until your order is complete.

You can modify the product quantity on your Shopping Cart list, check the total price before you proceed to checkout.

Step 2 :
Click the “Process Checkout” and proceed to enter & confirm billing details.

Step 3 :
Click the “Continue to Next” , review your order. Kindly check the total order amount before you proceed to make payment.

Step 4 :
Select the following payment methods as you wish and continue to click “Process Payment

i. iPay88 Payment Gateway (Credit Card: Visa, Master & Malaysia-Issued Amex card)

ii. iPay88 Payment Gateway (Online Banking Transfer)

iii. Paypal 


Step 5 :
Congratulation! Your order have been successful submitted.

Option 2 : Order By Email

You may send your order details as follows to sales@hairproductgallery.com.
We will acknowledge and confirm your order via email within 24 hours.  
i. Product name
ii. Product quantity 
iii. Your contact details & shipping address

Pay by : Bank draft / 3rd parties transfer via internet banking / Direct cash in

You can pay for your order through an transfer via internet banking. With this option, you can cash in or bank draft to any of the following banks .

( 1 )  Public Bank 

  • Account Name : Velken Sdn Bhd
  • Account No : 32067 80634


Order Processing

Pls show us your payment receipt after your payment. Do send us email at sales@hairproductgallery.com or fax to us at +6 03-9011 0048. All offline orders placed by email will be acknowledged and confirm within 24 hours. All orders will be processed later within 2 business days and subjected to stock availability.

If some or all of the items ordered are not in stock, we will contact you to seek your advice for partial delivery or adjustment of the order, taking 2-3 business days.

Returns

What if I change my mind after I've placed my order?

In the first instance please contact us @+6012-2948633 / 03-90111068 OR EMAIL to sales@hairproductgallery.com and tell us of your intentions. If the goods have not been sent we can cancel and issue a full refund with 5% CANCELLATION Charges of the amount purchased straight away. If the goods have been dispatched, we will refund less the cost of the shipping once the goods have been returned to us in their original state. Please note there is a charges administration charge for all non-fault returns, outside of 10 working days.

You can return any product to us, providing they are in an un-used, un-opened and in an 'as new' condition within seven days from the day after you receive the goods.

We recommend you send any products back to us securely packaged using a certified delivery service, enclosing a copy of the original invoice and any free gifts. If there is no fault with the product we do not refund delivery charges. This does not affect your statutory rights as a consumer.

How do I return an item to you?

If you wish to return goods to hairproductgallery.com, the address is :


Velken Sdn Bhd

NO 6 , JALAN TEMENGGUNG 15/9 ,
SESKYEN 9 , BANDAR MAHKOTA CHERAS ,
43200 BATU 9 CHERAS , SELANGOR, MALAYSIA.

TEL : +603- 90111068 

HP : +6012 - 2948633